Here is some great presentation advice and a great example of a well-designed presentation:
Also, here's some interesting facts and stats about customer service:
And, some great advice on the proper use of Twitter:
Finally, where presentations may be heading for the future:
7 Trends in Public Speaking and Presentations (Part 1)
7 Trends in Public Speaking and Presentations (Part 2)
Photo courtesy Steven Ung of Flickr.com
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